Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
#1 Step - do not delete flight purchase emails. Ever.
Turns out the original poster had this, and only wanted to know WHERE to find the balance, which another poster eventually shared.