FlyerTalk Forums - View Single Post - AC Online Check-In Confusing for USA - NEXUS Travel Document Number vs. KTN
Old Jan 26, 2019 | 10:55 pm
  #8  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,942
Originally Posted by cooleddie
Air Canada should fix it. Make it more user friendly.
Maybe so, but it works. There are so many places where the site is lacking basic functionality that "fixing" something that works should be a pretty low priority. Plus, if they try to fix it, who knows what fresh horrors they'll create. Kind of like slapping a new design over top of a clunky old website and then finding out it works even worse than the previous version.....

Last edited by Adam Smith; Jan 27, 2019 at 3:10 am Reason: Corrected typo
Adam Smith is offline