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Thread: Record Number of AA Gate Changes? 4 times in 3 hours??
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Old Aug 2, 2004 | 5:13 pm
  #6  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Unhappy I feel the pain of the MIA pax especially
Between the IS disaster Sunday and MIA cruelty-that-passes-for-customer-service, I can't even imagine what it was like for folks there. It sounds like some AA folks went way beyond the requirements to be helpful, but the MIA ops and systems were even worse than ever.
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