Hey guys,
I am currently facing some major problems with adding an infant to my EY ticket. Before I ticketed the flight, I double checked with AA if they can add an infant and both agents assured me that it is possible (if we cannot then EY should be able to do it anyways) or in the worst case, I can always book a 3rd award ticket. Since EY was reluctant to add an infant and AA can't seem to price out the itinerary since its a partner flight, I called AA to book another award seat and the agent told me that's not possible to book a seat for infant with miles. Now I am stuck with 2 award tickets, but no-one is able to add the infant to ticket (10% of the fare) or book an award seat for her.
What shall I do now? Any help would be much appreciated!
Thanks a lot!