Thanks, I have read that others have similar issues. Hopefully they get it right soon.
So disregarding the IT issue, is that how it's supposed to work - year count changes instantly upon reaching a tier? For example, I will likely hit silver for 2019 within a few weeks here. If all worked how it was supposed to, should I instantly show 6/4/4 respectively (year count at silver change instantly) ? Or would I have to wait until a calendar date for the update to my year count (again, theoretically based on what's supposed to occur) ?