TTmex

Hi,

I have been in touch with Starwood customer support about 20 times since early December. I have to activate an online account and every time I do I get the following message "Please ensure the information you provided matches your Rewards account information. Otherwise please contact Rewards Guest Services."

Speaking with the social media team and on the phone as well, they are convinced my details match up with what I am entering, but they cannot work out what is going on. They have tried updating my address and all sorts, but still get the same issue no matter which browser and how many times i deleted cache.

Wondering if anyone has had the same problem and has resolved it?

Thanks in advance