FlyerTalk Forums - View Single Post - Passenger acceptance: Can Passenger complaints get you kicked off a flight?

Jan 24, 2019, 6:06 pm

#22

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Quote:

Originally Posted by btonkid12345

AA probably did this as a CS gesture given they had a small child, and also given they were recording airline employees, which probably worried the employees about possible legal action

AA also had the issue of having taken the passengers’ luggage, arguably against the passengers’ wishes, and having to pay up for the inconvenience that involuntary baggage separation causes.

Being stuck overnight away from home without the stuff they may need for the infant/toddler during the involuntarily extended time away from home can add up in costs — let alone hassles — pretty quickly.

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