Originally Posted by
fly2lanai
I had a similar encounter with the customer appreciation link and it wasn't working for about 2 days but i got it to work this morning when i re-try it again. I actually need to make sure that mr was included in the first name - xxxmr
One thing i found helpful is the following:
- Please make sure your first and last name are entered the same way they’re displayed on your boarding pass. Sometimes your middle name and/or title may be combined with your first name, such as Johnlee (instead of John Lee), Johnmr (instead of Mr. John), or Johnleemr (instead of Mr. John Lee).
Thanks for that info... it is indeed true. A few days after the flight, I entered "FIRSTMIDDLE" for first name and it worked (which is exactly what's on my boarding pass for that flight). That's when it showed me the $125 or 6250 offer. Now it just throws errors no matter what. Same thing for the other passenger on the itinerary. Worked a few days after the flight... says you have 90 days but stopped working a some point < 60 days afterward.
It always just says, "We’re sorry, but our application was unable to complete your request. If you continue to experience difficulty please contact Customer Care on the Feedback page"
Originally Posted by
writerguyfl
According to their website, United operates 4,500 flights daily. That's 1,642,500 flights annually. You've selected two flights from different years to form the basis for your generalization. So, that's 2 flights out of 3,285,000 flights. Extrapolating from what IAH-OIL-TRASH notes, one could find fault with every airline if you only one or two instances out of millions of flights.
Of course, you're more than welcome to make that type of generalization.
No you're right... I'm making unfair generalizations by calling out these extreme outliers. If you take out those incidents, United's reputation in the general public is for their unimpeachable customer service and fantastic operational track record on all of those 1.6M annual flights (not to mention great IT systems and IFE that's totally not from the 1990s).