Originally Posted by howellajohnson
I can think of no greater aggravation than to land, early in some cases, and have to wait and wait with the pilot literally pleading for over 30 minutes for a ground crew to show up, can you?
Why does this continue to happen? Whom should be held responsible?
It is aggravating to be sure. Speaking from experience there are a few plausible reasons (based on actual experience and in no particular order) for this....
1. Apathetic employees are not held accountable for their lack of dedication to the Customer. (See # 4)
2. Depending on the size of the station, if you arrive very early, it is possible that the ground crew assigned to your flight is working another flight. (Not likely in JFK, but possible)
3. Poor planning and manpower utilization on the part of local management.
4. A major sporting event was being televised at the time of your arrival. (See # 1)
I'll let you guess which two I think are most likely.