Originally Posted by
david22
I did contact customer service and after a week they replied, "sorry it doesn't work, here's a $50 travel certificate." Really? Really? So they're basically 1) not giving me the option of the points and 2) de facto cutting down the $125 offer to $50 because their technology sucks? Anyone know any tricks to getting the actual original compensation offer back?
So, an update -- they followed up with a phone call telling me that it's not possible I was offered the $125 compensation because I'm not an elite MP member... I should have only been offered $50. Then they followed that up with another email "oops, I see you were flying in paid business class... so $50 wasn't right... but you still should have only offered you $75."
*shrug*