There is one potential downside; if anything goes wrong in the stay, agents are specifically forbidden to award compensation of any kind.

This is Hilton's 100th year in business. To celebrate, the number of nights employees (and their designees) can access F&F rates has increased from 30 to70, and the number of people who can be listed as Friends or Family has been increased from 10 to 30.

Finally a 'Concierge Desk' will soon open to help with F&F reservations.