So, after proactively avoiding United for 4+ years flying to Hawaii... I decided to dip my toes in the water. How bad could they be? I've heard they improved... Of course my flight was delayed by >4 hours due to not having pilots...

Anyway, after the flight United proactively sent a "Customer Appreciation" email, I went to the site, entered my info and it said I could select 6250 MP points or a $125 certificate. I decided not to make a decision at the time, and came back to it a month later (it says you have 90 days)... and now the site always throws an error for me: "our technology is garbage. please contact customer service."

I did contact customer service and after a week they replied, "sorry it doesn't work, here's a $50 travel certificate." Really? Really? So they're basically 1) not giving me the option of the points and 2) de facto cutting down the $125 offer to $50 because their technology sucks? Anyone know any tricks to getting the actual original compensation offer back?

I'd say it's unbelievable but this is the airline that is most widely known for beating up senior citizens and leaving people stranded in Canada in -20 temps for >14 hours, so my complaint is extremely minor in that regard.