FlyerTalk Forums - View Single Post - Standard awards and rollaway bed
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Old Jan 23, 2019 | 3:32 am
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englisha
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15 Years on Site
 
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 844
Originally Posted by Dax1956
Hi, Can anyone help me with this? I am doing a one night stay in London, two adults and a two year old. I want to use a standard reward, but I need a rollaway bed. Do I just book, and request in notes a need a rollaway bed? I am worried that when I check in they refuse to let us stay because the room won't fit a rollaway. I have checked room discrimination,and yes some do say sleeps two people, but most say nothing. Thanks for your help. What would you guys normally do?
edited to add i am a gold member.
What I usually do is try to find the family policy. Sometimes this pops up when you select 2 adults and 1 child and sometimes you have to click on the hotels main website and look under hotel policies. Also, sometimes it is not shown or listed and in such cases I usually email the hotel directly.

I booked many hilton standard rooms firstly with 1 child and now with 2 (often the rules are 2 children under 12 in existing bedding, but usually they have extra beds anyway). If it was a worst case scenario, you could have a twin and the child stays with mum or dad. One of the problems of hilton.com is you cant select the age of the child, so when you select child 0-17 it might say no, although the room description says something else. If you give us the name of the hotel, maybe someone has some experience and can advise more accurately.
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