Originally Posted by
number_6
The Pelican lifetime warranty is hilarious -- it excludes damage caused by airline "mishandling" and specifies you should claim from the airline. I suppose a limo driver could run over the Pelican bag and then the warranty would cover any damage
Presumably Rimowa have similar exclusions.
You might find it hilarious, but regardless of what it states, it is very very good at handling warranty claims
It may disclaim against airline damage, but when QA contatced it regarding a previous issue when QA caused damage, Pelican replaced it for airline without any issue
I cannot fault Pelican's lifetime warranty - I have seen many so called "lifetime warranties" which don't include anything other than becoming unusable through just normal use and wouldn't cover any accidental damage