FlyerTalk Forums - View Single Post - Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)
Old Jan 22, 2019, 5:52 pm
  #787  
anabolism
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Originally Posted by 777lover
Yes. Long figured out. Point of sale.
I'm not convinced, because EF uses a US point of sale for all award searches, and EF can show EY F/J availability, but US-based AA agents often can't see it. Further, US-based agents seem to have no problem seeing and booking EY F/J for flights that are not to/from the US, and also no problem booking EY F/J for flights to/from the US within 30 days. I would think that if it was a simple point-of-sale issue, that US-based AA agents could always see and book what EF shows (the other oddities could be explained as EY PoS availability, but not the mismatch between EF and US-based AA agents). I suppose there might be a point-of-sale issue that only manifests via AA's direct-access interface, not through a GDS, but that seems unlikely.

Last edited by anabolism; Jan 22, 2019 at 6:16 pm
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