Originally Posted by
jsloan
That sounds like a customer service gesture, not a refund. If you'd gotten a refund, you'd no longer have a C-class ticket, and therefore no longer would have been eligible for the PQM bonus.
All I can say is I had my C fare earnings post with the normal delay after my flight completion and then received my downgrade compensation without even reaching out to the GS desk (difference between a Y and C fare, which on that route was nominal ~$300). Not sure if a "C" fare class is more ambiguous somehow but that anecdote happened seamlessly and without any direct interaction between me and the GS desk (they re-booked me while I was in flight on the inbound connection). Could be attributable to an agent just going above and beyond I guess.