Originally Posted by
B6Mosaic
Greetings, I am a JetBlue Mosaic flyer and I am fed up with their listening skills - is anyone else?
A few simple and practical things would make the JetBlue experience so much better:
1. Fixing the website and the app. No, a facelift doesn't count, it needs to be fixed. The backend system is slow and is full of errors.
2. Fix Mosaic. Add tiers to the program and offer real benefits - like upgrades to EMS and Mint. Every real loyalty program has this feature - why not JetBlue?
Thoughts?
Feel free to stop flying JetBlue, but you'll likely be punishing yourself.
As someone who has flown legacy carriers (primarily United as a 1K) for 4+ years, I fly JetBlue when possible as I really like what they offer.
I'm based out of Boston, a JetBlue hub, and I'm kicking myself for not flying JetBlue earlier.
I would have saved thousands of Dollars on all those change fees and WiFi fees.
Some benefits that may not benefit you from Mosaic may benefit others.
Many of the benefits come even without status:
- Free TV (the movies offered by the legacy carriers is nice if you havn't watched them yet)
- Free WiFi
- Great legroom for economy
- Actual snacks instead of pretzels or Biscoff
- No credit card sales pitches
- Flight attendants that seem to be friendly (compared to United, which isn't probably saying much)
Mosaic:
- No change fees (those legacy carriers' $200 change fees)
- Same day change fees (not waived for lower level status for United)
- Free drinks (Only United 1k offers that)
- Isn't a pain to earn (requiring both PQD and PQM) by flying