Originally Posted by canadiancow

I feel like this was discussed already, but sometime in the last year or so, AC added name matching.

Previously, anyone could throw any *G number on the PNR and receive full *G benefits.

Now, it does a name match.

So if it stopped working 3-4 months ago, it's likely because whatever's in TK's system doesn't match your ticket.

UA does not do name matching, which is why you have no issues with them.