How about the creativity sessions teaching them how to make up stuff to end the call quickly, whether they know the correct answer or not. There's also the anbti-research training on how to avoid ever bothering to learn answers to any question or even basics about the program.

In fact, I'm starting to wonder whether Starriott is administering an anti-IQ test as a first step in the hiring process. Anyone smart or with problem solving abilities need not apply. Next would be a test on customer service attitudes, where negative is the desired outcome.