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Thread: Ritz Carlton Berlin (@Potsdamer Platz) [Master Thread]
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Old Jan 21, 2019 | 3:21 pm
  #21  
Johnny Rocket
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Originally Posted by raunow
Thank you for a very descriptive review. Were you upgraded from non-club booking to club access ? As Platinum or Platinum Premier ?
The hotel restaurant wasn't open because it is still being renovated until the end of January. I made the case that they should offer me something else instead and asked for lounge access. I got in touch with the Quality & Training manager who regularly responds on Trip Advisor, and she upgraded both rooms to club level and lounge access.

I thought it was a really nice gesture and she said it was worth $140 a day!
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