Originally Posted by
raunow
Thank you for a very descriptive review. Were you upgraded from non-club booking to club access ? As Platinum or Platinum Premier ?
The hotel restaurant wasn't open because it is still being renovated until the end of January. I made the case that they should offer me something else instead and asked for lounge access. I got in touch with the Quality & Training manager who regularly responds on Trip Advisor, and she upgraded both rooms to club level and lounge access.
I thought it was a really nice gesture and she said it was worth $140 a day!