M,

Sales are nice and all, but the reason I got frustrated with this is not that it wasn't a sale. My job pretty much dictates when I go where, and if that coincides with a sale I'm all OK with that. What gets to me is that when they have fairly well known glaring issues with customer service, and decide to put the money into marketing then either they are not listening, not wanting to listen or disregarding what a rather large following in here frequently is frustrated over.

Hyping a tiny movie to tell me all is rosey and well into socks-being-smoked-territory is not how someone that I spend a non-trivial amount of change on each year connects with me when all I want then to understand and acknlowdge is: you have issues, deal with them. Show me that my input has meaning.

-A