FlyerTalk Forums - View Single Post - St. Regis Bangkok, Thailand [Master Thread]
Old Jan 21, 2019, 9:29 am
  #1094  
estnet
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Apparently the combo wiped all data from Starwood hotels. At least the LM I'm currently staying at told me ALL prior stay and preferences disappeared - but here they MANUALLY transferred at least the preferences (and stay info as well since I was ug to the suite I have been in many times) and a unique request I have was already in the room.
I can't imagine how much work it was to manually update all the info - but I'm guessing not all properties are going to do this. I would have thought the higher end properties would have done this but apparently not.
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