Many thanks for the considered reply there. Without knowing the root problem it's difficult to be know whether you are being reasonable. But if Corporate doubled the initial offer that suggests they at least thought you had a point. I think my approach isn't so much "they did more for me in the USA" - there are some cultural differences to remediating customer service between the USA and Europe in the mix too and that goes way beyond hotel programmes - it's more like "I don't think my complaint has been fully addressed by your offer". So absolute rather than relative, and I think that is a fair thing to raise in your next telephone call with Honors. These things tend to be gestures - some generous, some not so generous. So at some point you will need to accept what is there and move on, since dragging out a higher level of compensation is no longer a gesture, they just get fed up with arguing about the issue and arguing with you.. Luckily there are many other hotels out there if you don't think Hilton correctly handled your issue.