FlyerTalk Forums - View Single Post - The Official - GLOBAL UPGRADE CERT success thread

Jan 20, 2019 | 3:45 pm

#3327

gooselee

FlyerTalk Evangelist

Join Date: Oct 2011

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Quote:

Originally Posted by kxc262

You have a bad agent who does not understand the rules. I see Z9 outbound, Z4 on return.
Buy the tickets first - then call the DM line and just have them upgrade. Personally, I would ask DM to get transferred to international ticketing, then give them confirm number to process the upgrade.

I believe the agent is not understanding what you are asking them to do. There is no "HUCA" on Twitter.

Agree. The Twitter agent is confused/wrong. Call the DM line and they should be able to confirm the GUCs right away (or transfer to Intl reissue if needed).