Originally Posted by
cauchy
Presumably, that was during the days of single-class domestic service? I know it's going to be unpopular here, but I feel a properly-run organisation would recognise the IT error's contribution to the situation, let the poster into the lounge, and then proceed to fix the app within days.
i think it was during the single class domestic service and agree with you that BA should put their hands up, admit their mistake and let people in.
Kudos to CX for allowing those that bought F tix at Y prices for allowing them to experience a premium product.