Originally Posted by
smithrh
So - I changed my ticket a couple of hours ago.
Agent was able to get me seat assignments and said "we're keeping the same record locator."
Said I would get a confirming email in an hour so or, It's been 2 and a half hours, no email, and now it looks like aa.com is down/super slow.
At what point should I be concerned/call again? She did explicitly say the system was very slow.
The tickets will have to be reissued. Until you have an email with the new ticket numbers (17 digits beginning with 001-) you do not have positive space confirmed.
I realize that the phone lines will be slow, but as a Plat you will come ahead of the masses. I would call.