Originally Posted by
seanp7
This is rude, condescending, and unnecessary. You should have left it out.
What you said after makes sense, but you could have made it more polite - eg. "I'm sorry, it must be a bad connection - I'm after a very specific routing and I'd like to go XXX-YYY-ZZZ. Can you try that please?"
Not to be nit-picking here too much, but to me (slightly depending on tone though)
"Are you listening to me?" is much more honest and to-the-point in this case than: "I'm sorry,
it must be a bad connection. <snip>
Can you try that please?"
The latter sounds rather condescendingly facetious.
I have a feeling if OP left out two of the three question marks after "Are you listening to me" in the original post, there wouldn't be so much criticism in this thread.