Originally Posted by
Legend717
I can honestly say that I'm basically NEVER rude on the phone, but I'd be tempted to say exactly what ZRS70 said to that obviously vapid agent.
I shouldn't have to explain three times what I'm looking for to anyone. Unless that person is... shocker... NOT PAYING ATTENTION.
I have a very simple rule that I follow in this sort of situation. My failure to make myself understood is always my fault. It's served me very well.
There are plenty of reasons why this could have happened -- bad connection, I was providing information in the wrong order, or, as implied by the agent's comment about an accent, a potential language barrier. Getting frustrated solves nothing, so I accept full responsibility for making myself understood. If I can't, I thank the agent politely and HUCA.