Originally Posted by
jsloan
If someone spoke to me like that, I'd be upset also.
But I don't think you necessarily would have grounds to be.
We don't know the tone of the full conversation, but I can definitely see a case where OP has asked for something specific, and the other party is on auto-pilot and not actually listening to what OP wants, and at some point you have to jar the other party out of doing what they expect to happen into doing what you actually want to happen.
Again, not having a tape of the call, could go either way, but as a business, I would expect CS agents to have a LITTLE thicker skin.
Of course, everyone has bad days, sometimes two people have a conversation that doesn't go well, OP called back and got what he wanted, so I would probably let this one go.