FlyerTalk Forums - View Single Post - Question about Hong Kong issued credit cards

Jan 18, 2019, 6:53 am

#20

nacho

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Quote:

Originally Posted by Chromie25

Thanks for the bit about threatening to go to HKMA if they con't comply. I would like to know what sort of non-compliance you were referring to when mentioning this to the bank.

I told Citibank that I'll tell HKMA that they are charging a different exchange rate for refunds of purchases while there shouldn't be 2 rates like this - they have already earned 2+% forex when I made the purchase and it shouldn't be adding another 4% when I receive a refund.

Last time they did it I forwarded a copy of my complaint to HKMA telling them that I'll send this off if they don't comply.

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