gardener

So my wife booked a week in France with her girlfriends last October when they were all turning 60. Booked her PHL-CDG on an AA award, back on LH using UA miles.

AA canceled her flight due to it went mechanical and flew her the next day on BA through LHR. She incurred expenses for a private car to take her from CDG to where her tour was, as well as missed 1/7 of her tour.

Insurance company wants proof that the flight was canceled for mechanical breakdown. I filled out the AA webform and got a letter by email from "Vera" saying it was canceled "for maintenance". Insurance company denied our claim, said it needs to say mechanical breakdown. As if a transatlantic flight was canceled at 9 pm for scheduled maintenance.

Letter says if any issues go to URL which is a dead link. Calling AA HQ in DFW and spelling Vera's last name yields no one. Calling HQ and going through the phone tree to speak to customer service yields a message to call back during business hours.

Any suggestions are most welcome.

Thanks in advance.