Originally Posted by
RobertHanson
On my mailer from November, I did a chat request for 15K. Chat CSR said he was requesting it right then. Unlike others, did not hear from Citi about this afterwards. No letter, no email, nothing. Met the full spend, and the sign up bonus posted 6 days ago. But no courtesy bonus of any sort. Do I go back to chat and ask again? Or just let it go?
How long ago did you chat? If it was more than ~2 weeks before the statement closed & bonus posted, I'd ask again. I say 2 weeks mainly because that's the longest we've heard of it taking anyone to hear from Citi (and that includes waiting on snail mail).