Thanks! Your comments are always encouraging


Just a note of my thought...
As 2018 was my first year that I stayed at ICs many times, these bitter days of being tantalized have also been the first experience for me.
To me IHG's approach to the highest tier is okay, but I do feel that the fact that everything is in the black box hurts some customers' feelings very badly.
I think it is better for IHG to try to articulate their definition of "loyalty"; some information about the elements of their customers taken into consideration in examining the qualification of RAs.
Obviously, they do not need to, and maybe should not, disclose details, but I believe it does not hurt their business to try to answer the question as to by what standards they are assessing "loyal" customers.
By knowing their understandings of good customers, maybe we can be better customers