FlyerTalk Forums - View Single Post - "Extra person" charges, especially on award stays
Old Jan 17, 2019 | 1:50 pm
  #13  
Ubud
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15 Years on Site
 
Join Date: Jun 2010
Programs: AC SE, Bonvoy LTT, ALL Diamond, HH Gold
Posts: 182
Originally Posted by Cledaybuck
I got the same charge at an airport Aloft. I called the hotel and spoke to the GM to confirm that they didn't charge for children and then booked a 2 queen room for 2 adults.
I had the same experience at the Vancouver Residence Inn - an email to the GM confirmed they do not charge for children, despite the website showing otherwise. So as a result, the Marriott booking engine is potentially either charging some customers extra or sending them to other hotels because they don't want to pay a fee that the hotel isn't even expecting.

It would be nice to hear from a Lurker as to what the actual policy is for children. I don't like having to waste time contacting hotels directly, especially then the emails have now been concealed.
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