I tried calling about the Gold card yesterday and the agent said she is getting a lot of calls about it but they literally took away the option in the system to request a physical card for us. She also said that digital is the way things are going and to expect this to apply to other tiers in the future.
I guess if we do get denied by LH, I would just document it and send to Premier Voice. Probably will get a few thousand RDMs or ETC $.