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Old Jan 16, 2019, 5:19 pm
  #642  
ftrichard
 
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,211
Originally Posted by Starwood Lurker
I've reached out to a few members who were saying they could not make their elite benefit choice. For those who responded, thank you for allowing us to get to the bottom of the issue.

As it turns out, this is a timing issue where accounts that had stays in late December posted in this calendar year have yet to be added to the eligibility table. I'm told that those who had their stays posted the first week of January should be able to make their selection by Monday, if not sooner.

So, thank you for your patience in the interim.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
As one of those members, I thank you for your continued constructive approach to resolving these issues and feeding back progress from HQ. You prevent a lot of excitable, anxious people going into meltdown. Thank you.
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