Just a comment from one who has traveled a number of lines, including HAL and Regent 7 Seas. When we had problems on HAL, fixing it on board often did not occur. The issues on R7S were addressed promptly. This has more to do with the ratio of staff to cabins, tha attitude? We have had issues that were not adequately addressed on both because in was not possible (HAL), at sea. Both have disappointed (value differences) when asking for compensation at corporate. The loss of the use of a veranda for 1/2 of a 24 day cruise on HAL was valued as $20 on ship (2 lunches). We though it should be more the upgrade cost of a portion of the $2800 we paid. We are still "negotiating" with HAL. They think an upgrade, in the same category, makes up for a full category paid for into a cabin with known (by them) problems. Guess it was not an issue for them, as they got revenue for a defective cabin on a ship scheduled for retirement. Hope this is not a big issue for those that follow us, until the retirement takes place. Beats making major changes?