Originally Posted by
YXUhomebase
this is what united has done by not having a lane for 3 and up. There is no place to line up. And they are actively told to remain seated. I thought at first it wouldn’t work but so far in a dozen or so flights the last while it has been perfect. Whereas I dread AC boarding each time.
Originally Posted by
SteadyAT
On a UA flight in October, I noticed that they now only have sign lane for 2 groups - Group 1, then Group 2. The gate agent mentioned that this was a fairly new process and that people in Groups 3 to 5 should remain seated, and will use the Group 2 lane only when called. This did reduce the congestion around the the gate.
Totally agree with you - I mentioned in my above post the first time I experienced this new boarding process via UA. I felt it was very effective esp. since the gate agents were repeatedly announcing the new boarding process and telling Groups 3+ to remain seated. Further to the reduction to only 2 lanes, the other important thing is enforcing the rules. My observation is that AC agents are unfortunately, often too lax especially for domestic / TBs.