Originally Posted by MOkidKA

Wondering if anyone else is facing my situation - I achieved 50 nights prior to the merger with SPG, and 75 nights on Dec 29. Anticipating IT issues with the merger, I did not choose my 50 nights benefits before Aug 18. Ever since after the merger until today, when I try to click the link in the wiki or through the “Platinum Premier Elite Benefits” link to select my annual choice benefits, I am prompted to log in again to my SPG/Marriott account, and the webpage attempts to redirect me via SSO to the selection page. However, the landing page simply shows an error and prompts me to contact customer service, without indicating whether I am eligible to make my annual choice benefits selection.

Several calls with customer service has not provided more clarity. The reps’ responses ranged from perhaps the website is down today to some department needs to manually review my status for 2019 and flagging my account to be eligible to pick the choice benefits, and that by then I will receive an email to notify me that I can pick my benefits.

Not sure what to believe now, as other commentors have not eluded to a sign-in error prior to landing on the page to select benefits. As 1/14 has passed (or is 2/7 an official new deadline...?), I would really appreciate any input, especially from the Lurkers, so that I can properly select my annual choice benefits.

Thanks a lot!