Originally Posted by Weatherboy
I asked the Diamond Line to email me copies of my upcoming reservations; when they did, the "comments" section was revealed. So in the past if you added comments and want to see if they're still there, or are curious about any comments added, have them email you a copy. (Which appears to be different from the typical email versions you can request yourself online.)
Well, perhaps. But the whole point is, I think, that we should not have to do that. If there are comments on file re a reservation, we should be able to see those comments in the internet version of the reservation. We should not have to make a phone call and wait around for an e-mail to be sent (BTW, what about non-Diamonds who do not have access to the ever-helpful Diamond desk?). We should be able to make changes to those comments without having to make a phone call to reservations. Why are they making it so difficult for us?
This is very, very aggravating
.