Just stayed at this hotel, and there really were some problems. I can't believe, almost 3 decades in the 21st century, that renovations of a style and "quality" found in England in the 1970s are still taking place. The guy at reception said that all the renovations have been done so cheaply that they have nothing but problems now. To wit, the sink wouldn't drain and that stupid plug thing was impossible to move. The shower wouldn't drain either (hello, London 1974). The shower head was pissing out in all directions like it had sat in scaly water for weeks. This, and numerous other little things, as well as suddenly very uncomfortable beds (compared to the last time) which were too short as well. So that's it, no longer my "go to" hotel at ZRH airport. Hilton will get my business going forward, despite the price difference. IHG is doing a good job at driving people away at the moment. They obviously don't give a monkey's, so nor do I.