Originally Posted by
wanderlust99
You might want to try calling the hotel. I ran into that trying to book a legacy SPG property on the Big Island. When I called, they were able to book me without the extra person fee. (FYI, I wasn't exceeding the maximum people per room criteria. I was trying to book a third person (child) into a room that holds three. I imagine you are trying to book a fourth person into a room that holds four.)
Thanks. But I hate calling!!! :0) Yes, trying to book in a four person room. It's $89 per child per night, so if I try the booking for 2A and 1C it comes up with an extra person fee of $89 and if I try with 2A and 2C it adds $178. And then taxes are applied to the charge, so in HI that's another big addition to push it over $200 per night.
Originally Posted by
Ubud
Is this just another IT failure?
I think maybe yes because it seems to apply to all legacy SPG properties but not to most of the legacy Marriotts. For example, if I check the Maui Ocean Club or the Ritz or the Wailea Beach resort I do not get the charge, but if I try the Westin or Sheraton or the various Westin timeshares then the fee is indeed added to the booking in the second step.
Originally Posted by
CIT85
I did just that before Christmas at The Westin Hapuna Beach Resort on the Big Island. Pre-arrival email asked for other guests names, and then my reservation was changed to reflect 3 persons. FD agent did not make any comment when I checked in..
Thanks. I'm a little reluctant to do it without something in advance given how high the fee turns out to be. If it were just $25 per child I might go for it.