FlyerTalk Forums - View Single Post - "Extra person" charges, especially on award stays
Old Jan 15, 2019 | 1:28 pm
  #4  
Ubud
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15 Years on Site
 
Join Date: Jun 2010
Programs: AC SE, Bonvoy LTT, ALL Diamond, HH Gold
Posts: 182
Originally Posted by CIT85
The advice is to book for 2 adults and then check in with the 2 children in tow.
I have had to do this several times since the merger, at both Marriott and SPG legacy properties (but worldwide, not just Maui). Legacy SPG properties that didn't previously show this charge do now. For most of them, I had stayed before and was quite confident it wouldn't be an issue (i.e. they weren't going to charge for 2 children under 12 staying in existing beds). However, it does cause some unneeded uncertainty when booking unfamiliar properties, especially internationally.

Is there a blanket Marriott policy? Is this just another IT failure? I have seen other suspicious glitches on Marriott reservations, where a booking for 2 adults /2 children became a booking for 4 adults sometime between the reservation and check-in date.

Last edited by Ubud; Jan 15, 2019 at 2:03 pm Reason: added that this is not limited to Maui properties
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