I just wish my ambassador would respond to my emails after 5 attempts about missing stays. In fact I’m not sure if they’re still around since I no longer get auto replies and their contact information is no longer listed on the app.

I even copied all the general ambassador email addresses - [email protected], [email protected].

I’ve never been a huge supporter of this service, my ambassdor couldn’t even get me upgraded on my honeymoon at a hotel that had plenty of higher category rooms available.

5 years of mediocre Ambassdor service and it’s only getting worse. Time to move on to splitting my time with Hyatt.