I have the annual subscription. In looking back at my e-mail I have complained about inop Wi-Fi a dozen times over the past two years. 10 of those 12 times they sent me an e-cert. Of my last 6 flights (so far this year) the Wi-Fi has only worked on one of them. I really gave up on reaching out at some point in Q3 of last year. I just don't even want to go through that process.