Originally Posted by
Kilian Zoll
The complainer did have 2 complains, the swap and a check-in issue. Zero proof, the compensation was related to the equipment swap. To me, it looks more like a service recovery for somebody considered a pain in the oss due to his behavior at check-in, and potentially negatively influencing other travelers in their appreciation of CX.
I sometimes complain myself, as well give possitive feedback, but never ask for "compensation", that's container trash behavior, brrrr.