Originally Posted by
trikotret
I feel your pain. At this moment I'm going to use my other cards for restaurants. I don't have the time to put all this effort of fighting Amex for points. I'll just use Amex for grocery stores until they get things sorted out.
Had a bit more luck with a different rep, but still no 4x points. He said that "most of the restaurants are in the 4X category however If you want to change the category of particular restaurant then merchant needs to contact us then we will change the category." So basically we need to somehow convince Tock to contact Amex so that they can change their category.