Originally Posted by
jhurwitz
The last time I asked for a GGU to be reissued (about 2 weeks ago), the first phone rep reminded me that official policy is only to reissue GGUs that haven't yet expired -- that's fine, I said, this was a 12/2019 GGU. I was then transferred to the Customer Care department, where the rep told me that they aren't ever supposed to be reissue GGUs, but they would make a one-time exception for me.
So agreed with the OP, I'm not sure what AS' official policy is here.
The official policy is right on their website.
“
If a flight upgraded with a guest upgrade is changed or canceled, the upgrade is forfeited. A replacement guest upgrade code can be requested through customer care only by the MVP® Gold to whom it was originally issued.”
https://www.alaskaair.com/content/mi...guest-upgrades
If the GGU that was used is now expired, then any reissue is a customer service gesture. I suspect the more people who request this, the quicker this particular goodwill gesture will be eliminated.