I'm not impressed. Can anyone enlighten me as to Hyatt "innovations" that would make anyone brand loyal? I've heard that they are aping the Heavenly bed (years later...). I'll give them the Atrium lobby (or should that go to John Portman?). Management of that company seems to be very closed minded and unenlightened (and arrogant, if you don't mind me saying so).

Regency Club: Closed in many/most locations....Turndown chocolates: gone, etc.

So, I'm open to any enlightenment. Thoughts?