Originally Posted by
christep
My perception is that waitlists have never automatically cleared. Being on a waitlist is essentially an "expression of interest". To make the upgrade happen you need to keep calling and asking. Diamonds excepted.
Originally Posted by
kar don
yes that is spot on. Expression of interest, thats amazing haha.
I've probably had 6-7 waitlist clear in the last 12 months. 1-2 failed. Granted I am DM. But the system has worked quite well for me recently and I'd be really surprised if anyone below DM doesn't get a real waiting list. I just don't see the point in them designing a system that fails at what it is supposed to do for everyone else, but succeeds for DMs.
My point about the agent is to say, perhaps it was a DM or two who were cleared ahead of you. And that's why your clearance didn't come through.